Privacy Policy

Privacy Policy

At the Humane Society of Memphis and Shelby County (“HSMSC”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose the information we receive from visitors to our website. By accessing or using the HSMSC website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information We may collect personal information that you voluntarily provide to us when you interact with our website, such as when you sign up for newsletters, make donations, complete forms, or participate in surveys or contests. The types of personal information we may collect include, but are not limited to:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (if applicable)

1.2 Non-Personal Information We also collect non-personal information automatically as you navigate through our website. This may include:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited
  • Time spent on each page
  • Referring website
  1. Use of Information

2.1 Personal Information We use your personal information to:

  • Provide you with information, products, or services you request from us
  • Process and acknowledge your donations
  • Respond to your inquiries or comments
  • Send you newsletters, updates, or other communications
  • Administer contests, surveys, or promotional activities
  • Improve our website and enhance your browsing experience

2.2 Non-Personal Information Non-personal information is used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use. This information helps us understand how visitors use our website, allowing us to improve our services and tailor our content to better meet your needs.

  1. Disclosure of Information

3.1 Service Providers We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are obligated to protect the confidentiality and security of your personal information.

3.2 Legal Requirements We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.

3.3 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by HSMSC. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete it from our records.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website, and the effective date will be indicated at the top. By continuing to use our website after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Humane Society of Memphis and Shelby County Address: 935 Farm Road, Memphis, TN 38134 Phone: 901-937-3900 Email:

We value your privacy and will make reasonable efforts to address your concerns in a timely manner.